Privacy policy

Frenchiehood operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Frenchiehood is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create and manage your account, to arrange shipping, facilitate returns and exchanges, enable reviews, and create a customized shopping experience for you.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or postal mail, and showing advertisements for products or services on the Services or other websites.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect or investigate fraudulent or malicious activity, protect public safety, and secure our services.

Communicating with You

We use your personal information to provide customer support, respond to inquiries, provide effective services, and maintain our relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws, respond to legal requests, investigate disputes or proceedings, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

• With Shopify, vendors and other third parties who perform services on our behalf.
• With business and marketing partners to provide marketing services and advertising.
• When you direct, request or consent to disclosure of information to third parties.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations and protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted to the Services may be shared with Shopify and third parties located in other countries.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. We are not responsible for the privacy or security of those websites or platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable. We cannot guarantee perfect security. We retain personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

Depending on where you live, you may have rights including:

• Right to access the personal information we hold about you.
• Right to request deletion of your personal information.
• Right to correct inaccurate personal information.
• Right to receive a copy of your personal information in a portable format.
• Right to opt out of targeted advertising or data sharing.
• Right to object or restrict certain processing.
• Right to withdraw consent, where applicable.

You may exercise your rights through the options available on the Services or by contacting us using the contact information below.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may also have the right to appeal our decision or contact your local data protection authority.

International Transfers

Your information may be transferred, stored, and processed outside of your country of residence. When transferring personal information from the EEA or UK, we rely on recognized legal mechanisms such as Standard Contractual Clauses or equivalent arrangements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website and will include a new “Last updated” date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at: